Account verification

Account verification Don’t limit yourself – transfer as much as you want

At EasySend, we offer 3 limit levels which specify the amount of money that you can send within 90 days. To ensure transaction security and its compliance with the law, we will ask you to verify your account (confirm your identity, address of residence or source of funds), depending on the total amount of funds transferred. If you want to upgrade your level and send more money freely, update your Customer Panel with the information listed below. It’s very easy!

BASIC LEVEL up to the equivalent of €1,000*/90 days

Do you use EasySend to make small payments or pay for small bills? Cool! Provide us with basic information and remain at the basic level.

e-mail
first and last name
date of birth
residential address
phone number
citizenship

EXTENDED LEVEL up to the equivalent of €15,000*/90 days

Need more freedom? Do you send money to your family or a saving account in Poland, or pay your mortgage? Fast and secure selfie-based identity verification will take only a few seconds.

identity verification
verification of residential address**

INDIVIDUAL LEVEL above €15,000*/90 days

Do you need to send more than an equivalent of €15,000 in 90 days? Please contact our Customer Service by email or phone:

UK: +44 20 3318 7267
PL: +48 58 500 86 75
EU: +353 1 485 4489.

verification of the document confirming the source of funds

YOUR SECURITY

The provision of personal information and documents is required by EU money transfer regulations and laws. EasySend always prioritizes high standard of security of our customer and fully complies with the said regulations. Bearing in mind the comfort of users, the amount and type of data to be provided depends on the total amount of transfers executed within a 90-day period calculated individually for each customer from the time of registration in our system.

Identity verification is required if the total amount of transfers executed by one customer in 90 days is equal to or exceeds an equivalent of €1000*. Identity verification is mandatory in case of transfers to some countries (for instance, Georgia) or in other circumstances**. Identity verification is a one-time process, valid until the provided document expires. You can also verify your identity immediately by uploading your selfie via the web app or the mobile app (ID + face verification required).

Verification of address of residence is valid for 2 years (upload a photo or a scan of a document via the web app or the mobile app). Confirmation of address of residence is required in unusual circumstances only**.

Verification of source of funds for a total amount of transfers exceeding €15,000 in a 90-day period or in other circumstances** – for each transfer after reaching that limit, you have to upload a photo or a scan of a document confirming your source of funds. You can do it via the web app or the mobile app.

The list of documents that can be presented as identity or address confirmation can be found below.

Identity-confirming documents

The document confirming identity should be valid, contain visible data, i.e., first and last name, document number, date of issue and validity date.

The photograph or scan of the document should be clear, can be colour or black-and-white, and all the data must be legible and fully visible. The document can be sent to us in the form of a clear photograph or in the form of files: png, jpg, jpeg, pdf, bmp or tiff.

List of accepted documents:

– passport,

– EUR national ID card – issued in an EU member state,

– driving licence issued in the United Kingdom (driving licences issued by other countries are not accepted),

– residence permit issued in an EU country (for citizens of non-EU countries).

Proof of address

The document confirming the address cannot be older than 3 months, should contain visible data, i.e., first and last name, address, account number / document reference number / date of issue. The document can be sent to us in the form of a clear photograph or in the form of files: png, jpg, jpeg, pdf, bmp or tiff.

We accept the following documents:

– current bank statement – with the first and last name of account owner, account number, address and date of issue visible,

– current debit/credit card statement – with the card number visible,

– council Tax – demand letter or statement – with customer/reference number visible,

– education grant or other grant confirmation – with customer/reference number visible,

– firearms certificate or shotgun licence – with customer/reference number visible,

– housing Benefit – with customer/reference number visible,

– ID card issued by an Electoral Roll office,

– Inland Tax Revenue Notification – with customer/reference number visible,

– tax Credit.

Additional documents accepted for cash pick-up transfers to Ukraine:

– residence permit issued by an EU member country,

– driving licence issued in an EU member country,

– rent agreement,

– bank statement,

– payslip (with address),

– utility bill,

– official letter,

– letter from the employer confirming the address.

**or an equivalent of this sum in another currency
**we reserve the right to ask for additional documents even when the customer does not exceed any of the given limits. This is to protect our customers and their money