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Current exchange rates: 20/05/2012 - 17:45 Online transfers from UK to PL 1GBP = 5.30 PLN Online transfers from PL to UK 1GBP = 5.46 PLN Agent transfers from UK to PL 1GBP = 5.23 PLN |
Polski
EnglishComplaints - Handling Procedure
Here at EasySend we do our best to provide top quality services. We really do care about Your satisfaction, so if any of the services has not been provided in satisfying manner, please feel free to contact us.
COMPLAINT HANDLING PROCEDURE:
1. Report You complaint to our headoffice:
2. In order to process the complaint we require:
In the interests of the Customers’ data and transactions protection, EasySend shall not provide any information on realized transfers to persons, who fail to submit the above documents.
3. EasySend Company is obliged to:
4. The Customer may be additionally requested to submit documents to confirm the compliant, e.g. a bank statement.
5. If the complaint considers the bank that intercedes in transaction between EasySend Company and the Customer, Easysend shall be obliged to represent the Customer in complaint consideration process, according to Polish law provisions.
6. If you think that the complaint’s decision is unsatisfactory, you have the right to contact British Ombudsman Service on Financial Services on:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
E-mail address: complaint.info@financial-ombudsman.org.uk
tel.: 0800 023 4567 (Monday - Friday 8.00 - 18.00)
COMPLAINT HANDLING PROCEDURE:
1. Report You complaint to our headoffice:
- Via e-mail write to: office@easysend.pl or fill in our contact form
- By phone: call us at 02890 296 296 (from Monday to Friday from 9.30 am to 05.30 pm and on Saturdays from 10.00 am to 02.00 pm)
- By post:: address Your complaint letter to:
EasySend Limited
'Complaints department'
5B Edgewater Business Park
BT3 9JQ Belfast
2. In order to process the complaint we require:
- to verify identity of a transfer sender, time, location, and the amount of transfer.
In the interests of the Customers’ data and transactions protection, EasySend shall not provide any information on realized transfers to persons, who fail to submit the above documents.
3. EasySend Company is obliged to:
- Reply to a complaint within 6 business days
- In case if the guilt lies undoubtedly on the Company’s side – to refund transfer charge, or to compensate in another, agreed together with the Customer way
4. The Customer may be additionally requested to submit documents to confirm the compliant, e.g. a bank statement.
5. If the complaint considers the bank that intercedes in transaction between EasySend Company and the Customer, Easysend shall be obliged to represent the Customer in complaint consideration process, according to Polish law provisions.
6. If you think that the complaint’s decision is unsatisfactory, you have the right to contact British Ombudsman Service on Financial Services on:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
E-mail address: complaint.info@financial-ombudsman.org.uk
tel.: 0800 023 4567 (Monday - Friday 8.00 - 18.00)